If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. Zebra Cable will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you. Once get approval that damage is caused by shipping, your account manager will guide you how to return damaged ones to us for an exchange or refund. More about return service, you may refer to our Return Policy. If you find that your parcel is missing, please inform your account manager at the first moment. Zebra Cable will guide you about the remedy procedures accordingly.