Help Center

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Help Center2021-02-17T22:27:53-08:00
What payment methods are supported?2020-11-09T18:54:12-08:00

We accept Credit Card, Apple Pay and Google Pay, you may refer to our Return Policy.

What should I do if I want to cancel my order?2020-09-04T02:41:31-08:00

If you have completed payment for the order, please contact us  immediately to cancel the order and receive a refund.

How can I check the status of my order?2020-09-04T02:39:41-08:00

You can track it conveniently in your Account Page.

How can I get the invoice for an order?2020-09-04T02:38:49-08:00

To get an invoice for a single order (if partial shipment generates): In order page, just click ”Print Invoice” to get an invoice for a single order.

Can I get a discount if I order large quantities of an item?2020-09-04T02:37:21-08:00

When buying in large quantities, you can receive a discount and save even more.

To get a discount, go to Request Quote or click “Get a quote” on the product description page.

How can I confirm product compatibility?2020-09-04T02:36:38-08:00

All of the products we offers are universally compatible, and each item is tested fully before it is packaged.

If you have any other questions, you can ask our Technical Group for help and assistance.

Can I return my product?2020-09-04T02:35:41-08:00

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just apply a return request in the order page and we’ll take you through the process.

Can I get a customized items?2020-09-04T02:33:42-08:00

You can customize a items through the Request Quote page. We will reply to the quotation ASAP.

What happens if my parcel is damaged upon arrival or goes missing?2020-09-04T02:32:29-08:00

If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. Zebra Cable will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you. Once get approval that damage is caused by shipping, your account manager will guide you how to return damaged ones to us for an exchange or refund. More about return service, you may refer to our Return Policy. If you find that your parcel is missing, please inform your account manager at the first moment. Zebra Cable will guide you about the remedy procedures accordingly.

How much will I be charged for shipping?2020-09-04T02:31:24-08:00

Shipping cost is charged per the delivery options you will choose on checkout page. If you are located within continental U.S., you will enjoy Free Shipping on orders over US$70.

What shipping carriers do you use?2020-09-04T02:30:50-08:00

We use international couriers like DHL, TNT or EMS.

How long will it take to get my order?2020-09-04T02:30:02-08:00

It depends on where you are and which warehouse items in. Delivery details will be provided in your confirmation email.

Can you ship to my country?2020-09-04T02:29:15-08:00

We ship all over the world. Shipping costs will apply, and will be added at checkout. If can’t purchase, please contact us.

Is the items have warranty?2020-09-04T02:28:26-08:00

Yes, Everything you purchase have a warranty. Click here to find out.

What does “Satisfacted Money-back” mean?2020-09-04T02:27:31-08:00

Risk-Free Purchase, Hassle Free Returns. AWESOME is GUARANTEED. For full terms and conditions click here.

Can you offer free shipping?2020-09-04T02:25:32-08:00

We offer FREE Standard Shipping on orders over $70 in USA!

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