Zebra Cable prides ourselves in our 100% Satisfaction Guarantee. We will always do everything in our power to ensure your satisfaction! We aim to be as fair, open, and transparent as possible. Please see below and feel free to Contact Us with any questions!
At Zebra Cable, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products, you may return the unused product for exchange or refund.
These are Zebra Cable’s overall return guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply.
- The product is purchased directly from Zebra Cable.
- The returned product must be in a salable condition and exhibits no physical damage.
- All the original product packaging (including instructions, accessories, trademark, etc.) must be sent back along with the product.
- A Return Merchandise Authorization (RMA) must be provided to Zebra Cable.
If any of the above conditions and requirements are not met, the item is not confirmed as a faulty good, or the product is not returned with prior approval, the return case will be rejected under this policy. In this case, Zebra Cable will not be responsible for any incurring charges.
To start a return, you must initiate a return request within warranty time.
How to return?
To start a return, you must initiate a return request in Return Request.
Our Customer Service Team will be happy to assist you for eligible returns, with return instructions, RMA Number (Return Merchandise Authorization) and the return shipping address.
Print RMA form
Once approved, print RMA form from your email and fill with order ID, RMA Number, return reason, etc.
Pack and ship
Carefully pack item(s) into the box. Seal the box and send your item(s) using local post. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
How long will it take to receive a credit for my returned items?Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When I exchange an item, there are two transactions on my credit card. Can you explain?
When an exchange is requested, it is completed in two steps:
1.A credit is issued for the item(s) returned.
2.A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.
I used PayPal to make my purchase. Can I exchange my order?
If you would like to make an exchange on an order originally paid with PayPal, please contact us via email at Return@zebracable.com 24/7. Our Service Team will be happy to assist you in processing your exchanges directly with your PayPal account and will require a credit card for processing.
I ordered/received the wrong product. Can I return it?
If your online order is not as expected, please contact us via email at Return@zebracable.com 24/7.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible via email at Return@zebracable.com 24/7.